Services

Whether your are planning a new system, hosting an opportunity, or relocating your Data Center, Enhanced Technical Service thoroughly stages and assesses every step in the process. From servers to network components and the applications that run on them, each component is tested and verified before delivery.

Enhanced Technical Service provides superior help desk support services. When you engage us as your technical support service, your're hiring a team of senior-level experts with years of experience supporting hardware, software, and operational systems at all levels.

Service highlights include:

24 x 7 x 365 support options
Staffed call centers
Online inventory tracking, call status, and reporting
Guaranteed service levels

Our Certifications / Products:

HP Certifications

MCSE,	MASE,	DCSE,	CCNA,
APS,	ASE,	AIS

SUN Competency 2000 Certified
Dell MSP
Dell DCSE's
Xerox ARP
OpenVms
Alpha Systems/Products
HP Systems/Products
Dell Systems/Products
Sun Systems/Products

Service Levels:

Mission Critical-: Same day 24/7, 4 hour response time: An Enhanced Technical Service field engineer will arrive on-site, within 4 hours after problem detection to get your system back in operation as rapidly as possible.
Premium-: Same day 12 hour/ 5 day, 4 hour response time: When you need same day 4 hour response in an 8am to 8pm 12 hour calling window, then this premium service level is for you.
Standard-: Same day 9 hour/ 5 day, 4 hour response time: When you need same day 4 hour response in an 8am to 5pm 9 hour calling window, then this standard service level is for you.
NBD-: Next business day, 9 hour/ 5 day: When you need a next business day response with a 8am to 5pm 9 hour calling window, then this service level is for you.
Depot-: When you wish to perform your own on-site tasks using your own personnel Depot Support is the right choice.

Our consulting and planning services build on our extensive knowledge of:

System design and architecture
Remote systems and network management
Server and storage configurations
Compliance, eCommerce, and more
Global deployment and relocation services
Database planning and network design
Business continuance and disaster recovery

Whether you prefer 24/7 coverage or next day parts service, Enhanced Technical Service offers flexible support programs designed to meet your every need. We offer a comprehensive portfolio of services to deliver the performance, availability, reliability, and security you need. Our cross platform, multi-vendor capability provides our customers with a comprehensive one-stop shop for all hardware service needs.